Refunds and Returns Policy

Eligibility for Refunds:

Returns require products to be in original condition with the original packaging. Damage or missing items may lead to refund rejection.

Refund Process:

 

Upon receiving your returned product, we will evaluate its condition to ascertain if the refund can be accepted. You will be informed of the refund acceptance decision within a reasonable timeframe.

 

Refund Timeframe:

Reimbursements will be completed within 15 business days from the receipt of the returned item at our location.

Refund Methods:

 

Refunds may be applied to your store account as store credit. Alternatively, refunds can be processed via electronic funds transfer (EFT) to your designated banking account.

 

Return Shipping:

CRT - Cali Rags & Tabby’s will cover the courier cost for return shipping.

If the returned item is not in its original condition or is rejected, the client is responsible for all associated shipping costs.

Non-Refundable Items:

The following items are non-refundable:

Items returned more than 30 days from the date of receipt

Exceptions and Limitations:

Refund requests must be made within 7 days of delivery.

Communication:

We value prompt responses and cooperation from our customers, as it helps expedite the resolution process. Customers are encouraged to provide timely responses and cooperate with us to facilitate a quick resolution.

Policy Updates:

Please note that this refund policy is subject to updates, and any changes will be communicated to you.